000			01543nam a2200301 a 4500
005			20090728143949.0
008			081208s2009 ii a b 001 0 eng
010			_aENG-94583
020			_a9788178299327 _c425.00
035			_aEN-78116
037			_bDBAD / PUB
040			_adpl _bEnglish
082			_a658.872
245			_aThe next available operator : _bmanaging human resources in Indian business process outsourcing industry / _cedited by Mohan Thite (and) Bob Russell
260			_aNew Delhi _bResponse Books ; _c2009
270			_aBI/I-1 Mohan Cooperative Industrial Area, Mathura Road, _bNew Delhi _e110044
300			_axiii, 316p. : _bill. ; _c22cm(pbk)
504			_aIncludes bibliographical references and index.
505			_aIntroduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emergin
650			_aCall centers _zIndia _xPersonnel management.
650			_aHuman capital _zIndia _xManagement.
650			_aCall centers _xPersonnel management _vCross cultural studies.
650			_aHuman capital _xManagement _vCross cultural studies.
700			_aThite, Mohan
700			_aRussell, Bob
942			_2ddc _cEN _h658.872 _mNEX
999			_c28739 _d28739