000			01650nam a22003614a 4500
005			20090620141754.0
008			070831s2008 ilua b 001 0 eng
010			_aENG-94151
020			_a9788120337503 _c425.00
035			_aEN-77684
037			_bDBAD / PUB
040			_adpl _bEnglish
050			_aRA399.A1
082			_a362.11068
100			_aMcLaughlin, Daniel B.
245			_aHealthcare operations management / _cDaniel B. McLaughlin, Julie M. Hays.
260			_aNew Delhi _bPHI Learning _c2009
270			_aM-97 Connaught Circus _bNew Delhi _e110001
300			_axx, 431 p. : _bill. ; _c27cm(pbk)
500			_aIncludes bibliographical references and index.
505			_aThe challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and pay-for-performance -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision making -- Using data and stat
650			_aMedical care _xQuality control
650			_aHealth services administration _xQuality control
650			_aOrganizational effectiveness.
650			_aTotal quality management.
650			_aQuality Assurance, Health Care _xorganization & administration.
650			_aDecision Support Techniques.
650			_aEfficiency, Organizational _xstandards.
650			_aTotal Quality Management _xmethods.
700			_aHays, Julie M.
942			_2ddc _cEN _h362.11068 _mMCL
999			_c27696 _d27696