| 000 | 01272cam a22002774a 4500 | ||
|---|---|---|---|
| 005 | 20090620140157.0 | ||
| 008 | 050211s2005 nyua b 001 0 eng | ||
| 010 | _aENG-94154 | ||
| 020 |
_a9788120337541 _c325.00 |
||
| 035 | _aEN-77687 | ||
| 037 | _bDBAD / PUB | ||
| 040 |
_adpl _bEnglish |
||
| 082 | _a658.812 | ||
| 100 | _aFluss, Donna. | ||
| 245 |
_aThe real-time contact center / _cby Donna Fluss |
||
| 260 |
_aNew Delhi _bPHI Learning _c2009 |
||
| 270 |
_aM-97 Connaught Circus _bNew Delhi _e110001 |
||
| 300 |
_axv, 221 p. : _bill. ; _c24cm(pbk) |
||
| 500 | _aIncludes bibliographical references and index. | ||
| 505 | _aTransforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService stra | ||
| 650 |
_aCall centers _xManagement. |
||
| 650 |
_aCall centers _xComputer network resources. |
||
| 650 |
_aCustomer services _xManagement. |
||
| 942 |
_2ddc _cEN _h658.812 _mFLU |
||
| 999 |
_c27691 _d27691 |
||