| 000 | 01302nam a22002658a 4500 | ||
|---|---|---|---|
| 005 | 20090620122744.0 | ||
| 008 | 090605s2009 ii b 001 0 eng | ||
| 010 | _aENG-94149 | ||
| 020 |
_a9788132100799 (paper back) _c395.00 |
||
| 035 | _aEN-77682 | ||
| 037 | _bDBAD / PUB | ||
| 040 |
_adpl _bEnglish |
||
| 082 | _a331.761381 | ||
| 100 | _aNoronha, Ernesto | ||
| 245 |
_aEmployee identity in Indian call centres : _bthe notion of professionalism / _cby Ernesto Noronha [and] Premilla D'Cruz |
||
| 260 |
_aNew Delhi ; _bResponse Books _c2009 |
||
| 270 |
_aBI/I-1 Mohan Cooprative Industrial Area, Mathura Road, _bNew Delhi _e110044 |
||
| 300 |
_axiii, 184p. _c22cm(pbk) |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | _aCall centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word. | ||
| 650 |
_aCall centers _zIndia. |
||
| 700 | _aD'Cruz, Premilla | ||
| 942 |
_2ddc _cEN _h331.761381 _mNOR |
||
| 999 |
_c27683 _d27683 |
||