000 00955nam a22002177a 4500
008 081201t xxu||||| |||| 00| 0 eng d
010 _aENG-91938
020 _c80.00
035 _aEN-75471
037 _bDBAD / PUB
040 _adpl
_bEnglish
082 _a658.812
100 _aLawrence, Antony
245 _aCustomer relationship management:
_cby Antony Lawrence
_b(for B.Sc. I.T. VIth semester, banking & insurance IIIrd semester, M.Com., e-commerce, MCA & M.Sc. I.T.) /
260 _aNew Delhi
_bHimalaya Publishing House
_c2008
270 _aPooja Apartments, 4-B, Murari Lal Street, Ansari Road, Daryaganj,
_bNew Delhi
_e110002
300 _a138p.
_c21cm (pbk)
650 _aCustomer relations
_xManagement.
942 _2ddc
_cEN
_mLAW
_h658.812
999 _c19346
_d19346