000			01187nam a2200301 a 4500
005			20080905195812.0
008			080214s2008 nyua b 001 0 eng
010			_aENG-91793
020			_a9780070221741 _c750.00
020			_a007022174X _c750.00
035			_aEN-75326
037			_bDBAD / PUB
040			_adpl _bEnglish
082			_a658.4092
100			_aMichelli, Joseph A.,
245			_aThe new gold standard : _b5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / _cby Joseph A. Michelli.
260			_aNew Delhi _bTata McGraw-Hill Publishing _c2008.
300			_axvi, 284 p. : _c23 cm (Hb)
500			_aIncludes index.
610			_aRitz-Carlton Hotels (Firm) _xManagement _vCase studies.
650			_aLeadership.
650			_aTotal quality management.
650			_aCorporate culture.
650			_aCustomer services.
650			_aSuccess in business.
942			_2ddc _cEN _h658.4092 _mMIC
999			_c19046 _d19046