| 000 | 00962 a2200253 4500 | ||
|---|---|---|---|
| 005 | 20080911143730.0 | ||
| 008 | 080911t xxu||||| |||| 00| 0 eng d | ||
| 010 | _aENG-91434 | ||
| 020 |
_c450.00 _a9788120335790 |
||
| 035 | _aEN-74967 | ||
| 037 | _bDBAD / PUB | ||
| 040 |
_adpl _bEnglish |
||
| 082 | _a658.812 | ||
| 100 | _aHorrell, Edward | ||
| 245 |
_aThe kindness revolution: _cby ED Horrell _bthe company -wide culture shift that inspires phenomenal customer service / |
||
| 260 |
_aNew Delhi _bPHI Learning _c2008 |
||
| 270 |
_aM-97, Connaught Circus _bNewDelhi _e110001 |
||
| 300 |
_axxvi, 198p. _c23 cm. (Hb) |
||
| 500 | _aIncludes index | ||
| 650 | _aCustomer relations | ||
| 650 | _aIndustrial relations | ||
| 942 |
_adpl _cEN _2ddc _mHOR _h658.812 |
||
| 999 |
_c17248 _d17248 |
||