| 000 | 00873nam a22002417a 4500 | ||
|---|---|---|---|
| 008 | 081020t xxu||||| |||| 00| 0 eng d | ||
| 010 | _aENG-91375 | ||
| 020 |
_a9788189840983 _c60.00 |
||
| 035 | _aEN-74908 | ||
| 037 | _bDBAD / PUB | ||
| 040 |
_adpl _bEnglish |
||
| 082 | _a658.812 | ||
| 100 | _aKavitha, R. | ||
| 245 |
_aService quality: _cby R. Kavitha _bconcepts and models / |
||
| 260 |
_aErode _bPallavi Pathippagam South India _c2008 |
||
| 270 |
_a194, Kanna Complex, Mettur Raod, _bErode _e11 |
||
| 300 |
_a80p. _c21cm (pbk) |
||
| 650 | _aCustomer services | ||
| 650 | _aQuality assurance | ||
| 650 | _aConsumer satisfaction | ||
| 942 |
_2ddc _cEN _mKAV _h658.812 |
||
| 999 |
_c16913 _d16913 |
||