| 000 | 00827nam a22002417a 4500 | ||
|---|---|---|---|
| 999 |
_c157841 _d157841 |
||
| 005 | 20181004143428.0 | ||
| 010 | _aENG-124175 | ||
| 020 |
_a9789353160777 _c795.00 |
||
| 035 | _aEN-107707 | ||
| 037 | _bDBAD/PUB. | ||
| 082 | _a658.8 | ||
| 100 | _aZeithaml, Valarie A. | ||
| 245 |
_aServices marketing: _cby Valarie A. Zeithaml; Mary Jo Bitner: Dwayne D. Gremler [and] Ajay Pandit _bintegrating customer focus across the firm / |
||
| 250 | _a7th ed. | ||
| 260 |
_bTata McGraw Hill _c2018 _aChennai |
||
| 270 |
_a444,/1, Sri Ekambara Naicker Industrial Estate, Alapakkam, Porur, _bChennai _e600116 |
||
| 300 |
_axxxvi,581p. _c25cm(pbk) _bill. |
||
| 500 | _aIt includes index | ||
| 700 | _a Bitner,Mary Jo | ||
| 700 | _a Gremler, Dwayne D. | ||
| 700 | _aPandit, Ajay | ||
| 942 |
_2ddc _cEN _mZEI _h658.8 |
||