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010 _aENG-90587
020 _a0070584796
_c275.00
035 _aEN-74120
037 _bDBAD / PUB
040 _aDPL
082 _a153.6
245 _aCrucial conversations :
_btools for talking when stakes are high /
_cby Kerry Patterson ... [et al.].
260 _aNew Delhi
_bTata McGraw-Hill Publishing
_c2008 (repr)
300 _axv, 240 p. :
_bill. ;
_c23 cm.
500 _aIncludes bibliographical references and index.
650 _aInterpersonal communication.
650 _aInterpersonal relations.
700 _aPatterson, Kerry,
_922
942 _2ddc
_cEN
_h153.6
_mCRU
999 _c14566
_d14566