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| 005 | 20170301125815.0 | ||
| 010 | _aENG-117365 | ||
| 020 |
_a9788120346956 _c395.00 |
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| 035 | _aEN-100897 | ||
| 037 | _bDBAD/PUB | ||
| 082 | _a658.812 | ||
| 100 | _aRai,Alok Kumar | ||
| 245 |
_aCustomer relationship management : _cby Alok Kumar Rai _bconcepts and cases / |
||
| 250 | _a2nd ed rep. | ||
| 260 |
_aDelhi _bPHI Learning _c2013 |
||
| 270 |
_aM-97,Connaught Circus _bNew Delhi _e110001 |
||
| 300 |
_axxii,501p. : _c23cm(pbk) _bill. |
||
| 500 | _aIncludes index | ||
| 700 | _aRai Alok Kumar | ||
| 942 |
_2ddc _cEN _mRAI _h658.812 |
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| 999 |
_c137900 _d137900 |
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