| 000 | 00763nam a22002297a 4500 | ||
|---|---|---|---|
| 005 | 20170124110156.0 | ||
| 010 | _aA-904707 | ||
| 020 |
_c00.00 _a0074631454 |
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| 035 | _aA-904707 | ||
| 037 | _bCen Lib/Ret | ||
| 040 |
_aDPL _bEN |
||
| 082 |
_a658.812 _bGUR |
||
| 100 |
_aGureja, Gopal K _935198 |
||
| 245 |
_aCreating customer value : _cby Gopal K Gureja _bthe synergy between after-sales service and maintenance / |
||
| 260 |
_aNew Delhi _bTata McGraw-Hill Publishing Company _c1997 |
||
| 270 |
_a4/12 Asaf Ali Road _bNew Delhi _e110002 |
||
| 300 |
_axxxii,393p. : _c21cm(Hb) _bill. |
||
| 500 | _aIncludes index | ||
| 650 |
_aCustomer service _935199 |
||
| 650 |
_aMaintenance--business strategy _935200 |
||
| 942 |
_2ddc _cEN _h658.812 _mGUR |
||
| 999 |
_c132592 _d132592 |
||