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| 037 | _bCen Lib/Ret | ||
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_aDPL _bEN |
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_a658.8120954 _bBAL |
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| 100 |
_aBalachandran, S. _994016 |
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| 245 |
_aCustomer-driven services management / _cby S.Balachandran |
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| 250 | _a2nd ed | ||
| 260 |
_aNew Delhi _bSage Publication _c2004 |
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| 270 |
_aB-42, Panchsheel Enclave _bNew Delhi _e110017 |
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| 300 |
_axiii,304p. _c20cm(pbk) |
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| 500 | _aIncludes index | ||
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_aCustomer services _994017 |
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| 650 |
_aBUSINESS & ECONOMICS -- Customer Relations _994018 |
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_aO'Donnell, Cyril _934695 |
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