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_aRichard, Darlene D. _926509 |
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_aThe customer response management handook : _cby Darlene D.Richard _bbuilding,rebuilding and improving your results / |
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_aNew Delhi _bTata McGraw-Hill Publishing Company Limited _c2002 |
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_a7 West Patel Nagar _bNew Delhi _e110008 |
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_axiv,546p. : _c25cm(pbk) _bill. |
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_aCustomer response centre _926510 |
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_aCustomer relationship management _925144 |
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