| 000 | 00887nam a22002297a 4500 | ||
|---|---|---|---|
| 005 | 20170124110055.0 | ||
| 010 | _aB-157356 | ||
| 020 |
_c00.00 _a9780070590427 |
||
| 035 | _aB-157356 | ||
| 037 | _bCen Lib/Ret | ||
| 040 |
_aDPL _bEN |
||
| 082 |
_a658.812 _bCAR |
||
| 100 |
_aCarlaw, Peggy _926216 |
||
| 245 |
_aThe big book of customer service training games : _cby Peggy Carlaw [and] Vasudha Kathleen Deming _bquick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / |
||
| 260 |
_aNew Delhi _bTat McGraw -Hill Publishing _c2004 |
||
| 270 |
_aWest Patel Nagar _bNew Delhi _e110008 |
||
| 300 |
_axiv,209p. : _c23cm(pbk) _bill. |
||
| 650 |
_aCustomer services--Management _926217 |
||
| 650 |
_aEmployees--Training _919529 |
||
| 700 |
_926141 _a Deming, Vasudha Kathleen |
||
| 942 |
_2ddc _cEN _h658.812 _mCAR |
||
| 999 |
_c129386 _d129386 |
||