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_c00.00 _a8170367697 |
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| 035 | _aB-010763 | ||
| 037 | _bCen Lib/Ret | ||
| 040 |
_aDPL _bEN |
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| 082 |
_a658.4013 _bMUR |
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| 100 |
_aMurthy, D.B.N. _925821 |
||
| 245 |
_aManaging quality : _cby D. B. N. Murthy _ba practical guide to customer satisfaction / |
||
| 260 |
_aNew Delhi _bResponse Books _c1999 |
||
| 270 |
_aM-32 Greater Kailash-I _bNew Delhi _e110048 |
||
| 300 |
_a226p. _c21cm(Hb) |
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| 500 | _aIncludes index | ||
| 650 |
_aTotal quality management _96345 |
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| 650 |
_aConsumer satisfaction _925822 |
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| 942 |
_2ddc _cEN _h658.4013 _mMUR |
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_c129244 _d129244 |
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