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_aDPL _bEN |
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_aSeybold, Patricia B. _978715 |
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_aCapitalising on customers : _cby Patricia B. Seybold, Mitchell I. Kramer [and] Muhamed Muneer _ban executive's guide to CRM / |
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_aNew Delhi _bVikas Publishing House _c2005 |
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_a576, masjid road, jangpura _bNew delhi _e110014 |
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_ax,183p. : _b21cm(pbk) |
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_aCustomer relationship management _925144 |
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_aBusiness policies _925145 |
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_aKramer, Mitchell I. _925146 |
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_aMuhamed Muneer _978716 |
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