| 000 | 00788nam a22002417a 4500 | ||
|---|---|---|---|
| 005 | 20170124110049.0 | ||
| 010 | _aA-950546 | ||
| 020 |
_c150.00 _a8120314132 |
||
| 035 | _aA-950546 | ||
| 037 | _bCen Lib/Ret | ||
| 040 |
_aDPL _bEN |
||
| 082 |
_a658.812 _bKAR |
||
| 100 |
_aKarr, Ron _924961 |
||
| 245 |
_aThe complete IDIOT'S guide to great customer service / _cby Ron Karr [and] Don Blohowiak |
||
| 260 |
_aNew Delhi _bPrentice Hall of India _c1998 |
||
| 270 |
_aM-97, connaught circus _bNew Delhi _e110001 |
||
| 300 |
_axxxvi, 326p. ; _c22cm(Hb) _bill. |
||
| 500 | _aIncludes index | ||
| 650 |
_aCommunication theory _980127 |
||
| 650 |
_aService and communication _vGuide _924963 |
||
| 700 |
_aBlohowiak, Don _924964 |
||
| 942 |
_2ddc _cEN _h658.812 _mKAR |
||
| 999 |
_c128965 _d128965 |
||