| 000 | 00934 a2200253 4500 | ||
|---|---|---|---|
| 008 | 080822t xxu||||| |||| 00| 0 eng d | ||
| 010 | _aENG-85081 | ||
| 020 |
_a8188689475 _c995.00 |
||
| 035 | _aEN-68614 | ||
| 037 | _bD.B.Act / Pub | ||
| 082 | _a658.812 | ||
| 100 | _aBergman, Bo | ||
| 245 |
_aQuality from customer needs to customer satisfaction _b by Bo Bergman and Bengt Klefsjo |
||
| 250 | _a2nd ed. | ||
| 260 |
_aNew Delhi _bOverseas Press India _c2006 |
||
| 270 |
_a7/28, Ansari Road, Darya Ganj _bNew Delhi _e110 002 _moverseas@de13.vsnl.nic.in |
||
| 300 |
_a606p. _b23cm.(Hb) |
||
| 500 | _aincludes index | ||
| 700 | _aBergman, Bo, ed | ||
| 700 | _aKlefsjo, Bengt ,ed | ||
| 710 | _b. | ||
| 942 |
_adpl _cEN _k658.812 / BER _2ddc _h658.812 _mBER |
||
| 999 |
_c1200 _d1200 |
||