000			02098nam a22002417a 4500
005			20160609111006.0
010			_aENG-115213
020			_a9789351502906 _c325.00
035			_aEN-98745
037			_bDBAD/PUB
082	0	0	_a158.7 _223
100	1		_aMohla, Neeta
245	1	0	_aHuman drama Inc. : _bemotional intelligence in the workplace / _cby Neeta Mohla
260			_aNew Delhi _bSAGE Publications _c2015
270			_aB1/I-1 Mohan Cooperative Industrial Area, Mathura Road _bNew Delhi _e110044
300			_axxiv, 161p. _c22cm(pbk)
505	0		_aForeword / by Abad Ahmad -- Acknowledgements -- Act 1. Knowing the script : do you understand your character and role? -- Scene 1 Looking into the mirror -- Scene 2 Recognising your reflection -- Scene 3 Getting in sync with reality -- Scene 4 Becoming your own best friend -- Act 2. Lights! camera! action! : are you staying on track? -- Scene 1 Taking a deep breath -- Scene 2 Looking before you leap -- Scene 3 Believing in yourself -- Scene 4 Going with the flow -- Scene 5 Navigating daily obstacles -- Act 3. Winning awards : are you driving and enjoying your success? -- Scene 1 Staying away from the dark side -- Scene 2 Striving to realise your potential -- Scene 3 Having a positive approach to life and enjoying yourself -- Act 4. Cast and crew : are you working in tandem with the team? -- Scene 1 Reaching out and creating connections -- Scene 2: The power of true communication -- Act 5. Encore! are you building strong equations? -- Scene 1 Building bridges, not walls -- Scene 2 Becoming part of a larger whole -- Emotional intelligence in action -- Emotional intelligence and change -- Emotional intelligence and conflict -- Emotional intelligence and customer service -- Emotional intelligence and productivity -- Emotional intelligence and performance management -- Emotional intelligence and inspiration -- Conclusion -- About the author.
650		0	_aEmotional intelligence.
650		0	_aSocial interaction.
650		0	_aSelf-presentation.
650		0	_aSuccess.
942			_2ddc _cEN _h158.7 _mMOH
999			_c100227 _d100227