Delhi Public Library Search for '(su:{Total quality management.})'

Total performance scorecard redefining management to achieve performance with integrity

By Rampersad, Hubert K..
New Delhi Tata McGraw-Hill Publishing 2004 .
143 p. 22 cm. (Pbk).
0070610916

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Lean six sigma demystified /

By Arthur, Jay.
New Delhi Tata McGraw-Hill Publishing 2007 .
xvii, 340 p. : 24 cm (pbk).
9780070658905

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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /

By Michelli, Joseph A.,.
New York : McGraw-Hill, 2008 .
xvi, 284 p. : , The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don't hire ; It's a matter of trust -- Principle 3 : it's not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression. 23 cm..
0071548335 (alk. paper) | 9780071548335 (alk. paper)

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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /

By Michelli, Joseph A.,.
New Delhi Tata McGraw-Hill Publishing 2008 .
xvi, 284 p. : , Includes index. 23 cm (Hb) .
9780070221741 | 007022174X

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IT applications for TQM and library marketing /

By Dabas, K. C..
New Dehli Ess Ess Publications 2008 .
xv, 243 p. , Includes bibliographical references. 23cm(Hb) .
9788170005476 | 8170005477

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Healthcare operations management /

By McLaughlin, Daniel B..
New Delhi PHI Learning 2009 .
xx, 431 p. : , The challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and pay-for-performance -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision making -- Using data and stat 27cm(pbk) .
9788120337503

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Quality education /

By Rao, Digumarti Bhaskar .
New Delhi APH Publishing 2009 .
x, 239p.: , Includes index 26cm(Hb) .
9788131305614

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Management by quality /

By Kume, Hitoshi.
Madras Productivity and Quality Publishing 2009 .
xvi, 339p.: , includes index 23cm (pbk).
9788185984285

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Quality management : Creating and sustaining organizational effectiveness /

By Summers,Donna C S.
New Delhi PHI Learning 2009 .
xiv,574p , includes bibliographical references and index 23cm(pbk).
9788120339996

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A fresh look at quality education /

By Khare, Prem Shanker.
Allahabad Rupa Pratyush 2009 .
vii,112p. 23cm (pbk).

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Six Sigma on a budget : achieving more with less using the principles of Six Sigma /

By Brussee, Warren.
New Delhi Tata McGraw-Hill 2010 .
vii, 183 p. : , Includes bibliographical references and index. 23 cm (pbk).
9780071067447 | 0071067442

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Total customer value management : transforming business thinking /

By Mahajan, Gautam.
New Delhi Response Books 2011 .
xx,326p. , Prologue: from best practices to next practices -- Total CVM and the company -- The fundamentals -- Existing programmes and total CVM -- The customer bill of rights and the circle of promises -- Strategic and operational managers and total CVM -- Total CVM and sales and marketing: chief marketing officer -- Total CVM: support, staff and operational managers -- The frontline people -- Bottom-up total CVM: customer-circles -- Total CVM and certification -- Epilogue: total CVM at Glacier Products. 22cm (pbk).
9788132103127

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The power of LEO : the revolutionary process for achieving extraordinary results /

By Chowdhury, Subir.
New Delhi Tata McGraw-Hill 2012 .
xiv,208p. , Introducing LEO -- LEO at work -- Putting out fires -- Fixing the flow -- Commanding the future -- Listening hard -- Enriching the product -- Don't compromise. Optimize! -- An all-out LEO deployment -- The quality mindset. 23cm(pbk).
9781259005206 | 1259005208

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The McGraw-Hill 36-hour course : lean six sigma /

By Shaffie, Sheila.
New Delhi Tata McGraw-Hill 2012 .
232p. : , Includes index 23cm(pbk).
9781259029219 | 1259029212

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Juran's quality essentials : for leaders /

By DeFeo, Joseph A..
New Delhi McGraw Hill Education 2014 .
xx, 280p. : , Includes bibliographical references and index. 24cm(pbk).
9789339214333 | 9339214331

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How to succeed with continuous improvement : a primer for becoming the best in the world /

By Ahlstrom, Joakim .
Noida McGraw Hill Education 2015 .
x,107p. 24cm(pbk).
9789339219475 | 9339219473

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Quality management for information and library managers /

By Brophy, Peter.
Mumbai Jaico Publishing House 1997 .
ix,196p. , Includes bibliographical references and index 24cm(Hb).
8172245580

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500 tips for quality enhancement in university and colleges /

By Brown, Sally.
New Delhi Crest Publishing House 2004 .
vii,152p. , Includes bibliographic references and index 24cm(pbk).
9788124204160

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Orchestrating learning with quality /

By Langford, David P. .
New Delhi Tata McGraw-Hill Publishing Company 1995 .
xv, 187p. , Includes bibliographical references and index 22cm(Hb).
0074632345

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Managing for total quality : from demin to taguchi and SPC /

By Logothetis, N..
New Delhi Prentice Hall of India 1997 .
xiv, 447p. , Includes appendix, index and bibliographical references 20cm(Hb).
812031137

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Quality in totality : a manager's guide to TQM and ISO 9000 /

By Diwan, Parag .
New Delhi Deep & Depp Publications 1995 .
xi, 206p. : , Includes glossary, bibliographical references and index 8171007899

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Management in a quality environment /

By Griffiths, David N..
New Delhi Tata McGraw -Hill Publishing Company 1995 .
xv,193p. , Includes bibliographical reference and index 22cm(Hb).
0074621378

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Managing quality : a practical guide to customer satisfaction /

By Murthy, D.B.N..
New Delhi Response Books 1999 .
226p. , Includes index 21cm(Hb).
8170367697

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Total quality management : the transforming role quality in a tribulent world /

New Delhi Tata McGraw Hill Publishing Company 1997 .
xvi, 742p. , Includes index 24cm(Hb).
0074631861

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Breakthrough quality improvement for leaders who want results /

By Wickman, Robert F..
New Delhi Tata McGraw-Hill Publishing Company 1993 .
xv,228p. : , Includes index 21cm(Hb).
0873892135

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The essence of total quality management /

By Bank, John .
New Delhi Prentice Hall of India 1995 .
xviii,203p. 21cm(Hb).
8120309030

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Total quality management : a how to program for the high performance business /

By Kelly, John M..
New Delhi Infotech standards 2000 .
viii,294p. , Includes appendix 22cm(Hb).
0866043098

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In pursuit of quality /

By Hutchins, David.
Allahabad Wheeler Publishing 1992 .
x,276. : 22cm(Hb).
8185814007

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The QC problem-solving approach : solving workplace problems the Japanese way /

By Hostani, Katsuya.
Madras Productivity Press India 1996 .
ix,168p. , Includes bibliographical references and index 20cm(Hb).
8185985294

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Total quality management /

By Suganthi, L..
New Delhi Prentice hall of India 2006 .
xi,394p. , Includes bibliographical references and index 23cm(pbk).
8120326555

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Total quality management by R.K. Mittal

By Mittal, R.K..
Delhi Rajat Publications 1999 .
3 v. (v 1. 315 ; v 2. 316-616 ; v 3. 628-910) , Includes indexes. | 3 v. ; v 1. (available) ; v 2. (available) ; v 3. (available). 8187317434

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