Delhi Public Library Search for '(su:{Customer services})'

Keeping score using the right metrics to drive world-class performance

By Brown, Mark Graham..
New Delhi Prentice-Hall of India 2007 .
ix, 198 p. : , Includes bibliographical references and index 22 cm. (Hb).
8120331109

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Instant repeat business

By Sugars, Bradley J..
New Delhi Tata McGraw-Hill Publishing 2007 .
xviii, 129 p. 23 cm.(Pbk).
0070659869

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Service quality: concepts and models /

By Kavitha, R. .
Erode Pallavi Pathippagam South India 2008 .
80p. 21cm (pbk) .
9788189840983

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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /

By Michelli, Joseph A.,.
New York : McGraw-Hill, 2008 .
xvi, 284 p. : , The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don't hire ; It's a matter of trust -- Principle 3 : it's not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression. 23 cm..
0071548335 (alk. paper) | 9780071548335 (alk. paper)

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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /

By Michelli, Joseph A.,.
New Delhi Tata McGraw-Hill Publishing 2008 .
xvi, 284 p. : , Includes index. 23 cm (Hb) .
9780070221741 | 007022174X

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The real-time contact center /

By Fluss, Donna..
New Delhi PHI Learning 2009 .
xv, 221 p. : , Includes bibliographical references and index. 24cm(pbk) .
9788120337541

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Get content get customers: turn prospects into buyers with content marketing /

By Pulizzi, Joe .
New Delhi Tata McGraw-Hill Eductaion 2009 .
xxii, 261 p. 23cm(pbk).
9780070670938 | 0070670935

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The customer service activity book : 50 activitties for inspiring exceptional service /

By Doane, Darryl S..
Bhopal Indra Publishing House 2010 .
xvii, 303p. , Includes index 23 cm (pbk).
9788189107512

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Customer satisfaction in banking services /

By Ramesh Kannan, G..
Chennai Valar Pirai Publication 2008 .
95p. , Includes bibliographical references 21cm (pbk).
9789380317047

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The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /

By Soudagar, Reza.
New Delhi Tata McGraw-Hill 2012 .
xxvi, 292p. : , Includes bibliographical references and index. 24cm(Hb).
9781259025792 | 1259025799

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Organizational schizophrenia : impact on customer service quality /

By Gureja, Gopal K..
New Delhi SAGE Publications 2013 .
xxx, 346 p. : , Includes bibliographical references (p. [333]-334) and index. 24cm(pbk).
9788132109563

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Customer service : building successful skills for the twenty-first century /

By Lucas, Robert W..
New Delhi Tata McGraw-Hill 2012 .
xvi, 416 p. : , Includes bibliographical references (p. 406-408) and index. 26cm(pbk).
9781259025679 | 1259025675

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Services marketing : integrating customer focus across the firm /

New Delhi Tata McGraw-Hill 2013 .
xxxii,711p. : , Includes index 24cm(pbk).
9781259026812 | 1259026817

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The winning manager : 6 practices every manager needs to succeed /

By Cioffi, John.
Mumbai Jaico Publishing House 2014 .
256p. : , "Previously published as 6 habits of highly successful managers"--Title page verso. | Includes bibliographical references (pages 247-250) and index. 23cm(pbk).
9788184954555

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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers /

By Carlaw, Peggy.
New Delhi Tat McGraw -Hill Publishing 2004 .
xiv,209p. : 23cm(pbk).
9780070590427

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Customer-driven services management /

By Balachandran, S..
New Delhi Sage Publication 2004 .
xiii,304p. , Includes index 20cm(pbk).
0761932550

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Customer service secrets /

By Peter Economy.
New Delhi Tata McGraw-Hill Publishing Company 2004 .
xiv,149p. , Includes index 23cm(pbk).
0070581584

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