Delhi Public Library Search for '(su:{Customer relations.})'

Customer relationship management: concepts and cases /

By Rai, Alok Kumar .
New Delhi PHI Learning 2008 .
xvi, 246p.: , Includes index 25cm (pbk) .
9788120335387

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The kindness revolution: the company -wide culture shift that inspires phenomenal customer service /

By Horrell, Edward.
New Delhi PHI Learning 2008 .
xxvi, 198p. , Includes index 23 cm. (Hb).
9788120335790

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Customer relationship management: (for B.Sc. I.T. VIth semester, banking & insurance IIIrd semester, M.Com., e-commerce, MCA & M.Sc. I.T.) /

By Lawrence, Antony .
New Delhi Himalaya Publishing House 2008 .
138p. 21cm (pbk) .

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Customer obsession: how to acquire, retain, and grow customers in the new age of relationship marketing /

By Azevedo, Abaete De .
New Delhi Tata McGraw-Hill Publishing 2009 .
xi, 226p. , Includes index 22cm (pbk) .
0070140758 | 9780070140752

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Microsoft Dynamics CRM 4.0 : step by step /

New Delhi PHI Learning 2009 .
xxx, 441p. , Includes glossary and index 25cm(pbk) .
9788120336827

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24 brand mantras : finding a place in the minds and hearts of consumers /

By Kapoor, Jagdeep.
New Delhi Response Books 2009 .
ix, 103 p. 20cm(pbk) .
9788178299433

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Customer relationship management /

By Ravikumar, D. .
Erode Pallavi Publications 2008 .
196p. : 30cm(pbk).
9789380024264

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CRM in real time : empowering customer relationships /

By Goldenberg, Barton J..
New Delhi Reference press 2009 .
xv, 368 p. ; , Includes index. 23 cm.(Hb).
9788184050431

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CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers /

By Greenberg, Paul.
New Delhi McGraw-Hill 2010 .
xxvi, 662 p. : , Includes index. 24 cm (pbk).
9780070702523 | 0070702527

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Customer relationship management (CRM) /

By Khan, Mohd. Altaf.
New Delhi Enkay Pub. House 2011 .
viii, 280 p. , Includes bibliographical references and index 24 cm (Hb) .
9788190849913

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The big book of people skill games : quick effective activities for making great impressions , boosting problem-solving skills, and improving customer service /

By Scannell, Edward E..
New Delhi Tata McGraw Hill 2010 .
x, 260 p. : 24cm (pbk).
9780071071000 | 0071071008

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Total customer value management : transforming business thinking /

By Mahajan, Gautam.
New Delhi Response Books 2011 .
xx,326p. , Includes index 22cm (pbk).
9788132103127

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Employees first, customers second : turning conventional management upside down /

By Nayar, Vineet..
Boston, Mass. : Harvard Business Press, 2010 .
viii, 198 p. ; , Includes bibliographical references (p. [187]-188) and index. 22 cm..
9781422139066

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Built to love : creating products that captivate customers /

By Boatwright, Peter.
New Delhi Tata McGraw Hill 2011 .
xiii,169p. : , Includes bibliographical references and index. 23cm(pbk).
9780071321112 | 007132111x

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The old rules of marketing are dead : the 6 new rules for reinventing your brand & reigniting your business /

By Pearson, Timothy R..
New Delhi Tata McGraw-Hill 2011 .
xi, 240 p. , Includes bibliographical references and index. 24cm (pbk).
9781259002946 | 1259002942

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Communication for business

New Delhi Tata McGraw-Hill 2011 .
xi,364p. : , Includes bibliographical references and index 24cm (pbk).
9780071333641 | 0071333649

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Customer relationship management /

By Makkar, Urvashi.
New Delhi Tata McGraw-Hill 2012 .
xvii,274p. : , Includes index. 24cm(pbk).
9780071333313

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Microsoft Dynamics CRM 2011 step by step /

By Snyder, Mike.
New Delhi PHI Learning 2012 .
xxvi, 417p. , Includes index 23cm(pbk).
9788120344631

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The power of Foursquare : 7 innovative ways to get your customers to check in wherever they are /

By Gallo, Carmine.
New Delhi Tata McGraw-Hill 2012 .
viii,264p. , Includes bibliographical references and index. 23cm(pbk).
9781259005220 | 1259005224

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Customer in the boardroom? : crafting customer based business strategy /

By Bijapurkar, Rama.
New Delhi SAGE Response 2012 .
xxii,232p. , Includes bibliographical references and index. 24cm(Hb).
9788132106357

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The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /

By Soudagar, Reza.
New Delhi Tata McGraw-Hill 2012 .
xxvi, 292p. : , Includes bibliographical references and index. 24cm(Hb).
9781259025792 | 1259025799

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Organizational schizophrenia : impact on customer service quality /

By Gureja, Gopal K..
New Delhi SAGE Publications 2013 .
xxx, 346 p. : , Includes bibliographical references (p. [333]-334) and index. 24cm(pbk).
9788132109563

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Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees /

By Lipp, Doug.
New Delhi Tata McGraw Hill 2013 .
xviii,222p. , Includes index 23cm(Hb).
9781259097331

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Profitable customer engagement : concept, metrics, and strategies /

By Kumar, V..
New Delhi SAGE Response 2013 .
xxii,311p. : , Includes bibliographical references and index. 24cm(Hb).
9788132113409

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Leading the starbucks way : 5 principles for connecting with your customers, your products, and your people /

By Michelli, Joseph A..
New Delhi McGraw Hill Education 2014 .
xi,286p. , Includes bibliographical references and index 22cm(pbk).
9789332901162 | 9332901163

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Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /

By Paharia, Rajat.
New Delhi McGraw Hill Education 2013 .
xv,283p. , Includes index 24cm(pbk).
9789351340027 | 9351340023

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Customer relationship management /

By Srinivasa Rao, M.V.S. .
New Delhi Global Research Publications 2013 .
xi,315p. , Originally presented as the author's thesis (Ph. D.)--Andhra University, 2010. | Includes bibliographical references (p. [297]-315). 22cm(Hb).
9788189630768

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Why do smart people make such stupid mistakes? : a practical negotiation guide to more profitable client relationships /

By Merrington, Chris.
Mumbai Jaico Publishing House 2013 .
207p. : 21cm(pbk).
9788184954746

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Winning a billion consumers : a disruptive approach for success in India /

By Joshi, Atul.
New Delhi SAGE Publications 2016 .
xv,261p. , Includes index 23cm(pbk).
9789351505570

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Banker - customer relationship in India /

By Heggade, O.D..
New Delhi Mohit publications 2000 .
296p. , Includes index 21cm(Hb).
817445120

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Creating customers : how to increase sales through non-technique selling /

By Weymes, Pat.
New Delhi Kogan Page 2007 .
247p.: , Includes index 23cm(pbk).
9788175541238

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18 brands astras : using brad abilities as weapons for CRISP brand building /

By Kapoor, Jagdeep.
New Delhi Response Books 2003 .
132p. 20cm(pbk).
0761996567

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Implementing strategic change : tools for transforming an organization /

By Hoisington, Steven H..
New Delhi Tata McGraw-Hill Publishing Company 2005 .
xix,230p. : , Includes index 22cm(Hb).
0070585598

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Customer-driven services management /

By Balachandran, S..
New Delhi Sage Publication 2004 .
xiii,304p. , Includes index 20cm(pbk).
0761932550

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बाअदब बेमुलाहजा /

By पुणताबेकार, शंकर .
जयपुर पंचशील प्रकाशन 2002 .
270 प. 24से मी. (सजिल्द).
8177647164

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