Delhi Public Library Search for '(su:{Consumer satisfaction})'

Instant repeat business

By Sugars, Bradley J..
New Delhi Tata McGraw-Hill Publishing 2007 .
xviii, 129 p. 23 cm.(Pbk).
0070659869

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Service quality: concepts and models /

By Kavitha, R. .
Erode Pallavi Pathippagam South India 2008 .
80p. 21cm (pbk) .
9788189840983

Organizational behavior : improving performance and commitment in the workplace /

By Colquitt, Jason A..
New Delhi Tata McGraw Hill 2011 .
xxi,617p. : , Includes bibliographical references and indexes 25cm (pbk) .
9780071332583 | 0071332588

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The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /

By Soudagar, Reza.
New Delhi Tata McGraw-Hill 2012 .
xxvi, 292p. : , Customer experience : the new competitive battleground -- Customer experience in the new normal -- The four essentials of profitable customer experience -- Case study: "Grocer moves shopping to the palms of customers' hands" -- B2B customer experience: different animal, same spots -- Case study: "Focus on customer success yields substantial cost savings at synopsys" -- Making it happen -- Throwing out the old playbook -- Mini profile: "Cardinal health transforms customer experience with a cross-company service system" -- The new customer experience recipe -- Mini profile: "Through engagement and interaction, the lego group plays well with customers" -- A fresh look at the top and bottom lines -- Technology : the core ingredient -- The underlying foundation for the customer experience edge -- Case study : customers, not cars, now drive auto importer's strategy -- Adding disruptive technologies to advance the game -- Case study: "Cementing customer bonds" -- It as the catalyst of ce transformation -- Sustaining the "wow" -- Ten on-ramps to the customer experience freeway -- Measures of success -- Emerging economies : exporting profitable customer experience -- Mini profile: "Customer experience at akbank surpassed only by turkish bank's growth" -- The future of customer experience -- Action items for the customer experience edge -- Afterword: customer experience edge in action at SAP. 24cm(Hb).
9781259025792 | 1259025799

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The little book of big customer satisfaction measurement /

By Rao, Ajit.
New Delhi Sage Publications 2012 .
xvi,164p. : , Preface -- Acknowledgments -- Introduction -- The basic truths of customer satisfaction -- The measurement tools -- Converging brand and the customer -- The loyalty convergence -- NPS : is it the ultimate question? -- Benchmarking and normative databases -- Implementing the survey findings -- Appendices -- Bibliography -- About the authors. 18cm(pbk).
9788132109785

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The Huawei story /

By Tao, Tian.
New Delhi Sage Publications 2015 .
xxxvi,244p. , Foreword / by Simon Murry -- Foreword / by Admiral William (Bill) A. Owens -- Preface -- Acknowledgments -- Introduction: business management philosophy : the mysterious driver of Huawei’s success -- Common sense and truth : customer centricity -- Soul of business : dedication is the key to success -- Openness: a matter of life and death -- Compromise : the law of the jungle -- Grayness : gathering a hundred-thousand intellectuals -- Self-criticism : a sense of fear makes greatness -- Change : revolution or evolution? -- Strategy : fight with courage and wisdom -- Balance : power, flexibility, and rule -- Epilogue -- About the authors. 24cm(Hb).
9789351500681

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Managing quality : a practical guide to customer satisfaction /

By Murthy, D.B.N..
New Delhi Response Books 1999 .
226p. , Includes index 21cm(Hb).
8170367697

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Sales driven : turning your company into a marketing machine /

By Matthews, Jack L..
New Delhi Neo Publishing Company 1993 .
xii,254p. , Includes index 22cm(Hb).
8173400016

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Customer service secrets /

By Peter Economy.
New Delhi Tata McGraw-Hill Publishing Company 2004 .
xiv,149p. , Includes index 23cm(pbk).
0070581584

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