Delhi Public Library Search for '(su:{ Interpersonal confrontation.})'

Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior /

New Delhi Tata McGraw-Hill 2011 .
xviii, 284 p. , Includes bibliographical references (p. 271-272) and index. 23cm(pbk).
9780070600058

]]> Place hold on Crucial confrontations :

Workplace wars and how to end them : turning personal conflicts into productive teamwork /

By Kaye, Kenneth..
New Delhi PHI Learning 2012 .
ix, 162p. : , Includes bibliographical references and index 23cm(pbk).
9788120345983

]]> Place hold on Workplace wars and how to end them :

Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior /

New Delhi McGraw Hill Education 2013 .
xix,275p. , Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough. 23cm(pbk).
9789351340010 | 9351340015

]]> Place hold on Crucial accountability :