00586nam a22001937a 450000500170000001000150001702000250003202000260005703500130008303700130009608200100010924501050011925000110022426000380023527000430027330000340031650000190035070000230036920150910152250.0  aENG-113476  c575.00a100070700990  c575.00a9780070700994  aEN-97008  bDBAD/PUB  a658.8  aServices marketing :cby Valarie A. Zeithami...(et al)bintegrating customer focus across the firm /  a5th ed  aNew DelhibTata McGraw Hillc2011  a7, West Patel NagarbNew Delhie110008  axxvii,763p.:c24cm(pbk)bill.  aIncludes index  aZeithaml, Valarie