TY - BOOK AU - Wright, Ted TI - Fizz : : harness the power of word of mouth marketing to drive brand growth SN - 9789339219468 U1 - 658.872 PY - 2015/// CY - Noida PB - McGraw Hill Education KW - Communication in marketing KW - Branding (Marketing) N1 - Includes index; Acknowledgments -- Introduction -- Influencers : who they are and why you need them -- Two-ounce culture : why smart brands sample -- What makes you talkable? : finding your brand’s story -- Strategic corporals : how and why to train your brand ambassadors -- A matter of patience : measuring word-of-mouth marketing -- Big data : the stories inside the numbers -- Save your money : word-of-mouth marketing and small business -- Myths, lies, and misconceptions -- Talking to your boss about word-of-mouth marketing ER -