00868nam a22002297a 4500 20140911125025.0 ENG-110824 9788189630768 1295.00 EN94356 DBAD/PUB 658.812 Srinivasa Rao, M.V.S. (Muramalla Venkata Sai) Customer relationship management / by M.V.S. Srinivasa Rao New Delhi Global Research Publications 2013 4800/24, 1st floor, Ansari Road, Daryaganj New Delhi 110002 xi,315p. 22cm(Hb) Originally presented as the author's thesis (Ph. D.)--Andhra University, 2010. Includes bibliographical references (p. [297]-315). Customer relations Management. Customer relations India Management. ddc EN SRI 658.812 88533 88533 0 0 0 1 NFIC DBAD DBAD 2014-09-11 DBAD/PUB 1295.00 0 658.812 SRI EN-94356 2014-09-11 00:00:00 1 1295.00 EN