00853nam a22002537a 4500 20140827111241.0 ENG-110670 9789339204471 799.00 9339204476 799.00 EN-94202 DBAD/PUB 658 Fitzsimmons, James A. Service management : operations, strategy, information technology / by James A. Fitzsimmons [and] Mona J. Fitzsimmons 7th ed New Delhi McGraw Hill Education 2014 P-24, Green Park Extn. New Delhi 110016 xviii,541p. 28cm(pbk) The McGraw -Hill/Irwin series operations and decision sciences Includes index Service industries Management Fitzsimmons, Mona J. ddc EN FIT 658 87928 87928 0 0 0 1 NFIC DBAD DBAD 2014-08-20 DBAD/PUB 799.00 0 658 FIT EN-94202 2014-08-20 00:00:00 1 799.00 2014-08-20 EN