TY  - BOOK
AU  - Jain, Ravi Kumar
AU  - Metri, Bhimaraya A
AU  - Gupta, Jatinder N. D.
TI  - Operational excellence: a key for perfomance excellence 
SN  - 9789350621820
U1  - 658.401 
PY  - 2013///
CY  - New Delhi
PB  - Excel Books
N1  - Includes bibliographical references
ER  -