01704nam a22002897a 4500 20131217115731.0 ENG-108810 9789351340010 525.00 9351340015 525.00 EN-92343 DBAD/PUB 302 Crucial accountability : by Kerry Patterson...[et al] tools for resolving violated expectations, broken commitments, and bad behavior / 2nd ed New Delhi McGraw Hill Education 2013 P-24 Green Park Extension New Delhi 110016 xix,275p. 23cm(pbk) Includes bibliographical references and index. Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough. Interpersonal confrontation. Interpersonal communication. Interpersonal relations. Communication in management. Communication in organizations. Patterson, Kerry ddc EN CRU 302 81190 81190 0 0 0 1 NFIC DBAD DBAD 2013-12-17 DBAD/PUB 525.00 0 302 CRU EN-92343 2013-12-17 00:00:00 1 525.00 2013-12-17 EN