00557nam a22001697a 450000500170000001000150001702000260003203500130005803700130007108200060008410000210009024500890011126000410020027000710024130000350031250000400034720130826150433.0  aENG-108390  c299.00a9788184003000  aEN-91923  bDBAD/PUB  aS  aSarkar, Debashis00aHow can i help you? :cby Debashis Sarkarb5 mistakes to avoid in customer service /  aNoidabRandom House Publishersc2013  aWindsor IT Park,7th Floor, Tower-B, A-1, Sector-125bNoidae201301  axviii,235p. :c18cm(pbk)bill.  aincludes bibliographical references