01388nam a22002177a 4500 20130813123043.0 ENg-107871 9788132108900 795.00 EN-91404 DBAD/PUB 332 Srinivasan, Girija Microfinance India : the social performance report 2012 / by Girija Srinivasan New Delhi Sage Publications 2013 B1/I-1 Mohan Cooperative Industrial Area, Mathura Road New Delhi 110044 xviii,124p. : ill. 28cm(pbk) Includes index. List of tables, figures, boxes, annexes and abbreviations -- Foreword -- Preface -- Overview : finally customers at the core -- Governance and social performance -- Do products promote responsible finance? -- Beyond the business of finance -- Fair treatment of clients, code of conduct and institutional response : intense scrutiny? -- Lenders, investors and donors : are they responsible? -- Outreach : are the needy served? -- Community-owned institutions and member-centric services -- Outcomes and impact of microfinance -- Do MFIs track their business outcomes and impact on customers? -- The voices of mature clients -- Future is about balance everywhere -- Technical partners -- About the author. Microfinance India. ddc EN SRI 332 77210 77210 0 0 0 1 NFIC DBAD DBAD 2013-07-05 DBAD/PUB 795.00 0 332 SRI EN-91404 2013-07-05 00:00:00 1 795.00 EN