01304nam a22001937a 450000500170000001000150001702000260003203500130005803700130007108200080008410000230009224500850011526000390020027000780023930000360031750000200035350507080037365000290108120130813123043.0  aENg-107871  a9788132108900c795.00  aEN-91404  bDBAD/PUB  a332  aSrinivasan, Girija00aMicrofinance India :bthe social performance report 2012 /cby Girija Srinivasan  aNew DelhibSage Publicationsc2013  aB1/I-1 Mohan Cooperative Industrial Area, Mathura RoadbNew Delhie110044  axviii,124p. :bill. c28cm(pbk)  aIncludes index.  aList of tables, figures, boxes, annexes and abbreviations -- Foreword -- Preface -- Overview : finally customers at the core -- Governance and social performance -- Do products promote responsible finance? -- Beyond the business of finance -- Fair treatment of clients, code of conduct and institutional response : intense scrutiny? -- Lenders, investors and donors : are they responsible? -- Outreach : are the needy served? -- Community-owned institutions and member-centric services -- Outcomes and impact of microfinance -- Do MFIs track their business outcomes and impact on customers? -- The voices of mature clients -- Future is about balance everywhere -- Technical partners -- About the author.  a Microfinance zIndia.