TY  - BOOK
AU  - Lipp,Doug
TI  - Disney U: how Disney University develops the world's most engaged, loyal, and customer-centric employees 
SN  - 9781259097331
U1  - 658.3124 23
PY  - 2013///
CY  - New Delhi
PB  - Tata McGraw Hill
KW  - Disney University
KW  - Customer relations
KW  - Management
KW  - Employee motivation
KW  - Employees
KW  - Training of
KW  - Success in business
N1  - Includes index; Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard
ER  -