how Disney University develops the world's most engaged, loyal, and customer-centric employees Lipp, Doug creator text New Delhi Tata McGraw Hill 2013 monographic xviii,222p. 23cm(Hb) Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard. by Doug Lipp Includes index Disney University. Customer relations Management Employee motivation Employees Training of Success in business 658.3124 9781259097331 ENG-107761 DBAD/PUB 20130701120522.0