00872nam a22002777a 4500 20130627114337.0 130627b xxu||||| |||| 00| 0 eng d ENG-107748 9781259026812 595.00 1259026817 595.00 EN-91281 DBAD / PUB DPL ENG 658.8 Services marketing : by Valarie A. Zeithaml...[et al] integrating customer focus across the firm / 6th ed New Delhi Tata McGraw-Hill 2013 P-24, Green Park Extension New Delhi 110016 xxxii,711p. : 24cm(pbk) ill. Includes index Service industries Marketing. Customer services. Marketing. Zeithaml, Valarie A. ddc EN 658.8 SER 77007 77007 0 0 ddc 0 1 NFIC DBAD DBAD 2013-06-27 DBAD/PUB 595.00 0 658.8 SER EN-91281 2013-06-27 00:00:00 1 595.00 2013-06-27 EN