00933nam a22002417a 450000500170000001000150001702000270003203500130005903700130007208200160008510000210010124500940012226000390021627000780025530000360033350000660036965000230043565000290045865000240048794200260051199900170053795201370055420130430110212.0  aENG-106944  a9788132109563 c550.00  aEN-90477  bDBAD/PUB00a658.8122231 aGureja, Gopal K.10aOrganizational schizophrenia :bimpact on customer service quality /cby  Gopal K. Gureja  aNew DelhibSAGE Publicationsc2013  aB1/I-1 Mohan Cooperative Industrial Area, Mathura RoadbNew Delhie110044  axxx, 346 p. :bill. c24cm(pbk)  aIncludes bibliographical references (p. [333]-334) and index. 0aCustomer services. 0aOrganizational behavior. 0aCustomer relations.  2ddccENh658.812mGUR  c74951d74951  001040718NFICaDBADbDBADd2013-04-30eDBAD/PUBg550.00l0o658.812 GURpEN-90477r2013-04-30 00:00:00t1v550.00w2013-04-30yEN