TY  - BOOK
AU  - Gureja,Gopal K.
TI  - Organizational schizophrenia: impact on customer service quality 
SN  - 9788132109563 
U1  - 658.812 23
PY  - 2013///
CY  - New Delhi
PB  - SAGE Publications
KW  - Customer services
KW  - Organizational behavior
KW  - Customer relations
N1  - Includes bibliographical references (p. [333]-334) and index
ER  -