00805nam a22002297a 4500 20130430110212.0 ENG-106944 9788132109563 550.00 EN-90477 DBAD/PUB 658.812 23 Gureja, Gopal K. Organizational schizophrenia : impact on customer service quality / by Gopal K. Gureja New Delhi SAGE Publications 2013 B1/I-1 Mohan Cooperative Industrial Area, Mathura Road New Delhi 110044 xxx, 346 p. : ill. 24cm(pbk) Includes bibliographical references (p. [333]-334) and index. Customer services. Organizational behavior. Customer relations. ddc EN 658.812 GUR 74951 74951 0 0 0 1 NFIC DBAD DBAD 2013-04-30 DBAD/PUB 550.00 0 658.812 GUR EN-90477 2013-04-30 00:00:00 1 550.00 2013-04-30 EN