00752nam a22002177a 4500 20140825105107.0 B-498627-633 ENG-110481 9788130918464 245.00 B-498627-633 EN-94013 UBH/VEN DPL 658.812 Finch, Lloyd C. Telephone courtesy & customer service : be your company's lifeline to customers / by Lloyd C. Finch 4th ed New Delhi Viva Books 2011 4737/23 Ansari Road, Daryaganj New Delhi 110002 ii,114p.: ill. 23cm(pbk) ddc EN FIN 658.812 74849 74849 0 0 0 0 NFIC BL1 BL1 2013-08-26 UBH/BL280/11.03.2013/180/08.03.2013/15.03.2013 245.00 0 658.812 FIN B-498627 2013-08-26 00:00:00 1 245.00 EN 0 0 0 0 NFIC KGM KGM 2013-08-26 UBH/BL280/11.03.2013/180/08.03.2013/15.03.2013 245.00 0 658.812 FIN B-498628 2013-08-26 00:00:00 1 245.00 EN 0 0 0 0 NFIC PR PR 2013-08-26 UBH/BL280/11.03.2013/180/08.03.2013/15.03.2013 245.00 0 658.812 FIN B-498629 2013-08-26 00:00:00 1 245.00 EN 0 0 0 0 NFIC JP JP 2013-08-26 UBH/BL280/11.03.2013/180/08.03.2013/15.03.2013 245.00 5 3 658.812 FIN B-498630 2015-04-15 00:00:00 2015-04-07 1 245.00 EN 0 0 0 0 NFIC BL3 BL3 2013-08-26 UBH/BL280/11.03.2013/180/08.03.2013/15.03.2013 245.00 0 658.812 FIN B-498631 2013-08-26 00:00:00 1 245.00 EN 0 0 0 0 NFIC NR NR 2013-08-26 UBH/BL280/11.03.2013/180/08.03.2013/15.03.2013 245.00 0 658.812 FIN B-498632 2013-08-26 00:00:00 1 245.00 EN 0 0 0 0 NFIC BL4 BL4 2013-08-26 UBH/BL280/11.03.2013/180/08.03.2013/15.03.2013 245.00 0 658.812 FIN B-498633 2013-08-26 00:00:00 1 245.00 EN 0 0 0 1 NFIC DBAD DBAD 2014-07-11 DBAD/PUB 245.00 0 658.812 FIN EN-94013 2014-07-11 00:00:00 1 245.00 2014-07-11 EN