TY  - BOOK
AU  - Shrivastava, Rishi Kumar
TI  - Siebel CRM 8.1: navigation and configuration 
SN  - 9781259005954
U1  - 005.74 
PY  - 2012///
CY  - New Delhi
PB  - Tata McGraw-Hill 
N1  - Includes index
ER  -