@book{71638,
	author = {De Janasz, Suzanne C. and Dowd, Karen O.},
	title = {Interpersonal skills in organizations /},
	publisher = {Tata McGraw-Hill },
	year = {2012},
	address = {New Delhi},
	edition = {3rd ed},
	note = {Includes bibliographical references and index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0808/2007051631-d.html}
}