@book{71634,
	author = {Baldwin, Timothy T. and Bommer, William.},
	title = {Developing management skills :},
	publisher = {Tata McGraw-Hill},
	year = {2012},
	address = {New Delhi},
	note = {Includes bibliographical references (p. 369-382) and indexes.},
	url = {http://www.loc.gov/catdir/enhancements/fy0705/2006100869-d.html}
}