@book{71042,
	author = {Cachon, Gérard and Terwiesch, Christian},
	title = {Matching supply with demand :},
	publisher = {Tata McGraw-Hill},
	year = {2012},
	address = {New Delhi},
	edition = {2nd ed},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0814/2008004099-d.html}
}