TY  - GEN
AU  - Sugars, Bradley J.
TI  - Instant repeat business
T2  - Instant success series
SN  - 0070659869
U1  - 658.812 
PY  - 2007///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing
KW  - Customer services
KW  - Consumer satisfaction
ER  -