integrating customer focus across the firm Zeithaml, Valarie A. Gremler, Dwayne D. Bitner, Mary Jo Pandit, Ajay xxu New Delhi Tata McGraw-Hill Publishing 2008 4th ed. & spl. Indian ed. eng xxix, 743p. ill. 24 cm (pbk) by Valarie A. Zeithaml ... [et. al ] Tj�ster marknadsf�ring 658.8 0070660077 ENG-87634 DBAD / PUB 080908 20080908142625.0