00998 a2200265 4500 20080908142625.0 080908t xxu||||| |||| 00| 0 eng d ENG-87634 399.00 0070660077 EN-71167 DBAD / PUB 658.8 Services marketing integrating customer focus across the firm by Valarie A. Zeithaml ... [et. al ] 4th ed. & spl. Indian ed. New Delhi Tata McGraw-Hill Publishing 2008 xxix, 743p. ill. 24 cm (pbk) Mcgraw-Hill Companies series Tj�ster marknadsf�ring Zeithaml, Valarie A. Gremler, Dwayne D. Bitner, Mary Jo Pandit, Ajay dpl EN 658.8 / SER ddc 658.8 SER 6747 6747 0 0 0 1 NFIC DBAD DBAD 2008-09-08 399.00 0 658.8 SER EN-71167 2008-09-15 00:00:00 1 7251 399.00 2008-09-15 EN