02054nam a22003257a 4500 20120116124124.0 120116t xxu||||| |||| 00| 0 eng d ENG-104739 9781259005213 395.00 1259005216 395.00 EN-88272 DBAD/PUB DPL Eng 153.6 23 Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al] 2nd ed. New Delhi Tata McGraw-Hill c2012 7 West Patel Nagar New Delhi 110001 xviii, 244p. 24cm(pbk) Rev. ed. of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002. Includes bibliographical references (p. 31) and index. What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. Interpersonal communication. 39272 Interpersonal relations. 39273 Patterson, Kerry 39274 Crucial conversations. 39275 ddc EN 153.6 CRU 60965 60965 0 0 ddc 0 1 NFIC DBAD DBAD 2012-01-16 DBAD/PUB 395.00 0 153.6 CRU EN-88272 2012-01-16 00:00:00 1 395.00 2012-01-16 EN