@book{60965,
	author = {Patterson, Kerry},
	title = {Crucial conversations :},
	publisher = {Tata McGraw-Hill},
	year = {c2012},
	address = {New Delhi},
	edition = {2nd ed.},
	note = {Rev. ed. of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.}
}